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Terms of Use

Last updated: Jan 6, 2026

Terms of Use

These Terms of Use (the “Agreement”) constitute a legally binding agreement between you (“you” or “User”) and TakeBack Health, LLC (“TakeBack Health,” “we,” “us,” or “our”) governing your use of our website, services, patient portal, and other related offerings (collectively, the “Platform”).

ARBITRATION NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION. DETAILS OF THE ARBITRATION AGREEMENT ARE SET FORTH BELOW UNDER SECTION 19.

 

YOU HEREBY KNOWINGLY AND VOLUNTARILY AGREE THAT, UNLESS OTHERWISE STATED, ALL DISPUTES BETWEEN YOU AND TAKEBACK HEALTH WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION AND THAT YOU WAIVE THE RIGHT TO ASSERT ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY COURT, EXCEPT AS EXPRESSLY PROVIDED BELOW. YOU ALSO KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU FURTHER ACKNOWLEDGE THAT YOU ARE ENTERING INTO THIS AGREEMENT VOLUNTARILY AND NOT IN RELIANCE ON ANY PROMISES OR REPRESENTATIONS WHATSOEVER EXCEPT THOSE CONTAINED IN THIS AGREEMENT THEMSELVES.

PLEASE READ THIS AGREEMENT CAREFULLY. BY CREATING AN ACCOUNT, USING OUR PLATFORM, OR CLICKING “I AGREE,” YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.

  1. Nature of Services and Relationships

TakeBack Health is a Management Services Organization (MSO) and technology platform. Through the Platform, you may connect with independent medical groups and licensed healthcare providers (“Providers”), pharmacies, and labs (collectively, “Affiliated Entities”).

TakeBack Health does not practice medicine and is not a healthcare provider. All medical care is provided exclusively by Affiliated Entities.

Your relationship with any Provider is governed by separate provider-patient terms. TakeBack Health is not responsible for clinical decisions or outcomes.

  1. Discontinuation or Suspension of the Platform

We may, at any time and without liability, modify, suspend, or discontinue, temporarily or permanently, the Platform (including access to the Platform via any third-party links), with or without notice to you; charge, modify or waive any fees required to use our services; or offer opportunities to some or all users. This includes the right to modify, discontinue or remove any content, postings, links, pages, services, or other materials at any time and for any reason. We may refuse or restrict anyone from access to the Platform at any time.

 

  1. Privacy

Your visit to our Platform is also governed by our Privacy Policy. Please review our Privacy Policy at https://takeback.health/privacy-policy/.

 

  1. Use of Information

Your submission of information through the Platform is governed by our Privacy Policy. You represent and warrant that any information you provide in connection with the Platform is and will remain accurate and complete, and that you will maintain and update such information as needed. You must always get written permission from all persons named, identified, referred or alluded to, either explicitly or implicitly, in any such information you provide in connection with the Platform and, if required, provide us with such written permission upon our request

TakeBack Health reserves the right, and you authorize us, to use and assign all information regarding Platform uses by you and all information provided by you in any manner consistent with our Privacy Policy.

TakeBack Health owns and shall continue to own all right, title and interest in and to all aggregate or deidentified data and any statistical information, benchmarking, comparison, and other analytics or analyses created or developed by TakeBack Health from performance and usage data generated through your use of the Platform. As used in this Agreement, “aggregate” means individual identities have been removed, such that the information is not linked or reasonably linkable to any person or household, including via a device. As used in this Agreement, “de-identified” means the information cannot reasonably be used to reasonably identify, relate to, describe, be capable of being associated with, infer information about, or otherwise be linked, directly or indirectly, to a particular person (individual or entity), device, or computer and for which we will: (i) take reasonable measures to ensure that the information cannot be associated with a person (individual or entity); (ii) commit to maintain and use the information in the de-identified form and not to attempt to re-identify the information, except as may be permitted by applicable privacy laws; and (iii) contractually obligate any recipient of the information to comply with these obligations.

 

  1. Feedback

If you provide us any suggestions, ideas, proposals, comments, feedback or other information (“Feedback”), whether related to the Platform or otherwise, you hereby grant to us a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third-party, to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify and otherwise use, analyze and exploit such Feedback, in any format or media now known or hereafter developed, and for any purpose (including promotional purposes, such as testimonials). You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding any Feedback that you may have under any applicable law under any legal theory. You acknowledge and agree that such Feedback is not confidential, and that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place us under any fiduciary or other obligation.

You represent and warrant that you have all rights necessary to grant the licenses granted in this Section and that your Feedback, and your provision of Feedback through and in connection with the Platform, do not violate any terms or conditions of this Agreement, are complete and accurate, and are not fraudulent, tortious or otherwise in violation of any applicable law or any right of any third-party.

 

  1. Account Creation and Security

To access the Platform, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain confidentiality of your login credentials
  • Notify us immediately of any unauthorized use

We may maintain different types of user accounts for different types of users. Each time you use your password or identification, you will be deemed to be authorized to access and use the Platform in a manner consistent with this Agreement and we have no obligation to investigate the authorization or source of any such access or use of the Platform.

Your account is for your personal use only. You may not authorize others to use your account, and your account is not transferable or sublicensable to third parties. You obtain no ownership rights in the Platform or any content contained therein by creating an account. Instead, you are given a license to use our Platform in accordance with this Agreement. The license to the Platform, and any information regarding your use of the Platform, will be valid so long as you remain in compliance with this Agreement. However, we may retain and use the information about your use of the Platform as set forth in our Privacy Policy and our other policies. You may control certain aspects of your account and how you interact with our Platform by changing the settings in your settings page. By providing us with your email address you consent to our using the email address to send you service-related notices, including any notices required by law, in lieu of communication by postal mail.

YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THE PLATFORM AND YOUR ACCOUNT BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THE PLATFORM OR YOUR ACCOUNT IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING, WITHOUT LIMITATION, PURCHASE AND FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

You are solely responsible for protecting the security and confidentiality of your password and identification. We encourage you to use “strong” passwords (passwords that use a combination of upper and lowercase letters, numbers, and symbols) with your account.  We are not responsible for losses or damages arising from unauthorized access or use of your account due to your failure to safeguard your account. You acknowledge that TakeBack Health is not liable for third-party access to your account that results from theft or misappropriation of your user name and password including any activities that occur using your account after any improper access event, theft or misappropriation. You represent and warrant that: (i) you will be the only person accessing the Platform through the account you create, (ii) you will keep your account credentials, including password, secure, and (iii) you will notify TakeBack Health of any suspected breach of security or unauthorized use of your account.

NOTWITHSTANDING ANY VALUE ATTRIBUTED TO SUCH DATA BY YOU OR ANY THIRD PARTY, YOU UNDERSTAND AND AGREE THAT ANY DATA, ACCOUNT HISTORY AND ACCOUNT CONTENT RESIDING ON OUR SERVERS, MAY BE DELETED, ALTERED, MOVED OR TRANSFERRED AT ANY TIME FOR ANY REASON IN OUR DISCRETION, WITH OR WITHOUT NOTICE AND WITH NO LIABILITY OF ANY KIND. WE DO NOT PROVIDE OR GUARANTEE, AND EXPRESSLY DISCLAIMS, ANY VALUE, CASH OR OTHERWISE, ATTRIBUTED TO ANY DATA RESIDING ON OUR SERVERS.

  1. Eligibility and Geographic Scope

You must be at least 18 years old and physically located in a U.S. state where our services are available. The Platform is intended solely for use within the United States.

  1. Alerts and Notifications

You may receive notifications, alerts, emails, text messages or other types of messages regarding the Platform in accordance with the terms of our Privacy Policy. We may also periodically send you emails or text messages that directly promote certain services and products. When you receive such promotional emails from us you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email or text message you receive.

 

  1. Consent to Telehealth and Communication

By using the Platform, you consent to receive services via telehealth technologies and to electronic communications, including emails, portal messages, and SMS (with your opt-in). You acknowledge the limitations and risks of telehealth and agree that emergency care must be sought through in-person providers or by calling 911.

You may be required to separately acknowledge a Telehealth Informed Consent prior to receiving services.

  1. Payment and Financial Responsibility

TakeBack Health and its Affiliated Entities operate on a direct-to-consumer, out-of-pocket basis. We do not accept or bill insurance (private or public, including Medicare/Medicaid). By using our Platform, you agree to:

  • Pay all fees displayed at checkout
  • Authorize charges to your designated payment method
  • Accept that services/products are not reimbursable through insurance

Some offerings may be structured as subscriptions. Subscription cancellation policies and billing intervals will be disclosed at time of purchase.

  1. Prescription Products and Provider Discretion

Some services require a valid prescription. A Provider will determine, in their sole clinical judgment, whether a product or treatment is appropriate for you. There is no guarantee of prescription or treatment.

  1. Platform Use

Subject to all limitations and restrictions contained in this Agreement, TakeBack Health grants you a limited, revocable, nonexclusive license to use the Platform solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy materials on the Platform or use materials, products or services in violation of any law. The use of the Platform is at the discretion of TakeBack Health and TakeBack Health may terminate your use of the Platform at any time.

 

  1. Use Restrictions

You shall not, and shall not permit anyone else to, directly or indirectly, transfer, license, sell, rent, lease, assign, distribute, translate, decompile, disassemble, exploit, or modify the Platform, duplicate the Platform or portions thereof. Further, you agree not to, and not permit any one else to:

  • copy any features, functions, look and feel or graphics of the Platform unless permitted herein
  • interfere with the integrity or performance of the Platform
  • Use the Platform for any unlawful, fraudulent, or abusive purpose or for any purpose prohibited by this Agreement
  • use or access the Platform in a manner that could damage, disable, overburden, or impair the server hosting the Platform or the networks connected to any server hosting the Platform;
  • interfere with any third-party’s use and enjoyment of the Platform;
  • attempt to gain unauthorized access to information, accounts, computer systems or networks retained on or connected to any server hosting the Platform through hacking, password mining or any other means;
  • post, transmit or otherwise make available through or in connection with the Plat-form any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, cancelbots, file or program that is or is potentially harmful or invasive or intended to damage, destroy, disrupt, impair or hijack the operation of a computer’s functionality or the operation of our (or anyone else’s) Platform, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information, or to monitor the use of, any hardware, software or equipment (each, a “Virus”);
  • post content that is obscene, indecent, pornographic, violent, derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, objectionable or embarrassing to any other person or entity (as determined by us, in our sole discretion);
  • engage in behavior through the Platform that is intended to harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, or any other basis or characteristic recognized by applicable law;
  • post content that contains SPAM links to other websites or individuals;
  • Attempt to reverse engineer, break, or hack the Platform
  • Access or use the Platform outside of the U.S.
  • Impersonate another business, person, entity, or user, including TakeBack Health, its related entities, employees, and agents, or misrepresent your identity
  • violate any policy posted on the Platform or on any third-party platform (e.g., social media platforms); or
  • use any robot, spider, Platform search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Platform content, or reproduce or circumvent the navigational structure or presentation of the Platform, without our express prior written consent.

You may not access or use the Platform if you are a competitor of TakeBack Health or for the principal purpose of monitoring availability, performance or functionality. You may not send unsolicited commercial email to the email addresses provided on the Platform. The posting of email addresses is not to be construed as, and does not constitute, consent to use of them by any seller of services, any compiler of mailing lists, or any other non-authorized use without prior permission from us. In addition, spam, chain emails, advertising solicitations and similar email solicitations are expressly prohibited.

We reserve the right to suspend or terminate your account for violations. We reserve the right to investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations. You understand that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet. You agree that it is your responsibility, and not ours, to obtain and use third-party software products that support encryption and other security protocols compatible with such protocols (if any) that may be used by us from time to time in connection with the Platform.

  1. Compliance with Laws

You may use the Platform only for lawful purposes. The Platform and use of our services is subject to, and you agree that you will at all times comply with all applicable local, state, national, and international laws, statutes, rules, regulations, ordinances and the like applicable to the use of the Platform. This obligation includes your agreement to comply with all applicable laws, regulations, and rules relating to the export of technical and other data from the United States (and from your country if you are not located in the United States) and your agreement not to export or re-export any such data or any other content or materials in violation of such laws, rules or regulations without first obtaining all necessary licenses, consents and approvals therefor, as well as authorization from us. You further agree that information provided by you is truthful and accurate to the best of your knowledge.

 

  1. Intellectual Property

All content, trademarks, and software on the Platform are owned by or licensed to TakeBack Health. You may not copy, distribute, or exploit any part of the Platform without our prior written consent. Under no circumstances will you acquire any ownership rights or other interest in the Platform or any content by or through your use of this Platform.

  1. Disclaimers

THE PLATFORM AND ALL INFORMATION ON THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” YOU AGREE THAT USE OF THE PLATFORM IS AT YOUR SOLE RISK. TAKEBACK HEALTH EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES REGARDING ACCURACY, SUITABILITY, OR AVAILABILITY OF SERVICES. TAKEBACK HEALTH DISCLAIMS ALL LIABILITY FOR MEDICAL OUTCOMES, AFFILIATE ENTITIES, AND ANY INTERRUPTIONS IN SERVICE. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE PLATFORM SHALL BE TO DISCONTINUE USING THE PLATFORM.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL TAKEBACK HEALTH BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE),EXEMPLARY, PUNITIVE DAMAGES, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE PLATFORM, YOUR PLATFORM USE, THE CONTENT, OR FOR ANY MEDICAL MALPRACTICE OR PROFESSIONAL LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM, CONTENT OR THE SERVICES IS TO CEASE ALL OF YOUR PLATFORM USE.

These limitations of liability shall apply even if a limited remedy fails of its essential purpose. The limitation of liability herein applies to all liabilities in the aggregate, including, without limitation, those resulting from your use or your inability to use the Platform, or from any third party websites, including from any Virus that may be transmitted in connection therewith, or any other matter arising from or relating to the Platform. You may have additional rights under certain laws (including consumer laws) which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in this Agreement that directly conflict with such laws may not apply to you. In the event the foregoing exclusion of liability is determined, in whole or in part, to be invalid or unenforceable, then TakeBack Health’s liability arising in connection with the Platform, or under this Agreement whether in contract, tort (including without limitation negligence, strict liability and other actions in contract or tort) or otherwise, shall not exceed, under any circumstances, fifty dollars ($50). THIS PROVISION SHALL HAVE NO EFFECT ON THE CHOICE OF LAW PROVISION SET FORTH BELOW.

  1. Indemnification

You agree to indemnify and hold harmless TakeBack Health, its affiliates, partners, officers, employees, partners, and our respective successors and assigns, from any claims, damages, or liabilities arising from your or relating to (a) your use of or inability to use the Platform;  (b) your breach of this Agreement; or (c) any other activities of yours accomplished using our services or the Platform.

  1. Arbitration and Class Action Waiver

Using or accessing the Platform constitutes your acceptance of this Arbitration provision. Please read it carefully as it provides that you and TakeBack Health will waive any right to file a lawsuit in court or participate in a class action for matters within the terms of the Arbitration provision.

ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND TAKEBACK HEALTH, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR, AND YOU AGREE THAT TAKEBACK HEALTH AND ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA). YOU AND TAKEBACK HEALTH WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the applicable rule-making authority or by the arbitrator. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies.

  1. Governing Law and Jurisdiction

This Agreement and any dispute that may arise between you and TakeBack Health or its affiliates is governed by the laws of the State of Michigan, without regard to conflicts of law principles.

The parties agree and hereby submit to the exclusive jurisdiction and venue of the appropriate state and federal courts located in the state of Michigan, County of Washtenaw, with respect to such matters.

Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Platform must be filed or otherwise commenced within one (1) year after such claim or cause of action arose or be forever barred.

  1. Changes to Terms

This Agreement was published on the date “Last Updated” above. We may revise this Agreement at any time. Changes to this Agreement will be made by updating this page. Any such modifications shall be effective immediately. Please visit this Agreement regularly to read the current version to determine if any changes have been made. Each continued use of the Platform constitutes your unconditional acceptance of the Agreement, including any changes or modifications.

  1. Third-Party Websites

Any links contained on the Platform are for the use and enjoyment of our visitors. We do not intend such links to be referrals or endorsements of the linked entities, nor do we warrant, endorse, or approve any linked information or entity; and the existence of any particular link is simply intended to imply potential interest to the reader. If, in your interactions with the Platform, you are linked or directed to, or click on, a third-party website, we cannot control what information you may provide to that party or on that website, and we are not responsible for how that party may use or disclose any information you may provide to them. This is not as an endorsement by us of any third-party website, content that may be offered on such third-party website, or of any products or services provided by such third-party. We do not control, nor are we responsible for, such third-party website, product or service offerings. As such, we urge that you exercise caution before providing them with your information and to review the third-party’s policies and procedures.

 

  1. Notices

TakeBack Health may give notice by means of a notification on the Platform or through electronic mail to your e-mail address on file with TakeBack Health, or by written communication sent by first class mail or pre-paid post to your address on file with TakeBack Health. You may give notice to TakeBack Health at any time by e-mailing TakeBack Health at our contact e-mail provided in Section 28 below. All notices shall be deemed to have been given five days after mailing if sent by first class mail or upon sending if sent by email. Any notice of material breach shall clearly define the breach including the specific contractual obligation that has been breached.

 

 

 

  1. Severability

If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

 

  1. Waiver

The failure of TakeBack Health to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by TakeBack Health must be in writing and signed by an authorized representative of TakeBack Health.

 

  1. Relationship of the Parties

Nothing contained in this Agreement or your use of the Platform shall be construed to constitute either party as a partner, joint venturer, employee or agent of the other party, nor shall either party hold itself out as such. Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party, it being intended by both parties that each shall remain independent contractors responsible for its own actions.

 

  1. Entire Agreement

This Agreement constitutes the entire agreement between you and TakeBack Health and governs the terms and conditions of your use of the Platform, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and TakeBack Health with respect to this Platform. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the website. 

 

  1. Contact

For questions about this Agreement, contact:

 privacy@TakeBack.Health

TakeBack Health, LLC